Conversations
Staff manage customer conversations in Bizdaptive, on the client's own WhatsApp Business Account.
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Spirality Solutions provides Bizdaptive, a customer messaging workspace for other businesses. Each client connects their own WhatsApp Business Account. Their staff use Bizdaptive to manage customer conversations, create WhatsApp message templates such as appointment reminders, and send messages to their own customers. The phone number, templates, and Meta charges stay with the client. Spirality does not send from its own WhatsApp number.
Spirality Solutions · info@spiralitysolutions.com
Bizdaptive
Conversations, templates, and sync all sit on the account the client already owns.
Staff manage customer conversations in Bizdaptive, on the client's own WhatsApp Business Account.
The team creates WhatsApp message templates, such as appointment reminders, and sends them to that client's customers.
Message history stays in sync with the client's WhatsApp Business Account. A reply in Bizdaptive and a reply on the phone are the same thread.
The phone number, templates, and Meta charges stay with the client. Spirality does not send from its own WhatsApp number.
How it connects
The client connects their own WhatsApp Business Account.
Their staff read and reply from Bizdaptive.
Reminders and updates go out on the client's number.
The workspace and the phone show the same conversation.
Also in Bizdaptive
A client connects their own Facebook Page. Their team uses Bizdaptive to read and reply to Messenger conversations for that Page.
A client connects their own Instagram professional account. Their team uses Bizdaptive to read and reply to Instagram messages and comments for that account.
Spirality Solutions, info@spiralitysolutions.com