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Use cases

Start with the work. Not the AI.

Explore real business processes where AI can reduce manual effort, connect workflows and help your team get more done.

Talk to Us See AI Agents

Pick a type of work

AI Agents

Customer Support

Answer the easy questions. Send the hard ones to a person.

Situation

Your team spends the day repeating the same answers.

Result

Simple requests get handled. People take the rest.

How it works
Request arrivesChat, email, or ticket
AI tries firstYour approved answers
Person if neededThe tricky ones
Helpdesk · CRM · Knowledge · Chat / emailSee how it works
AI Agents

Sales Leads

New leads don’t sit around waiting for someone to notice.

Situation

Forms come in. Follow-up depends on who remembered.

Result

Every lead is researched, filed, and handed to sales.

How it works
Form is filledWebsite or inbound
A brief is writtenFrom sources you pick
Sales is toldCRM is updated
CRM · Website forms · EmailSee how it works
Business Systems

Invoices & Documents

Stop retyping invoices. Only the odd ones need a person.

Situation

People spend hours checking papers that mostly look the same.

Result

Files are read, checked, and only mismatches wait in a list.

How it works
File arrivesInbox or folder
Info is pulled outNo retyping
Checked against recordsYour finance system
Person reviews mismatchesOnly the odd ones
Finance tools · File stores · ApprovalsSee how it works
Business Systems

Internal Requests

HR and IT requests stop bouncing around in chat.

Situation

A simple ask turns into a thread, then a ticket, then a chase.

Result

Repeat requests get done. Special ones go to the right person.

How it works
Someone asksChat or ticket
Rules are checkedIs this a known ask?
Action or handoffDone, or sent on
Chat · Tickets · Staff directory · Internal toolsSee how it works
Digital Services

Research & Answers

Find what the company already knows — without asking around.

Situation

The answer exists. It just lives in someone’s inbox.

Result

A draft comes back from your own files. A person checks it.

How it works
Your filesOnly what you pick
A draft is writtenWith sources
A person checksThen it can be used
Shared drives · Wikis · Document foldersSee how it works
Digital Services

Client Portals

Clients check status themselves instead of emailing you.

Situation

Account managers spend the day sending the same updates.

Result

Clients log in, see what’s theirs, and only call when they need a person.

How it works
Client logs inTheir own page
Answers are on the pageFrom your systems
Limits stay in placeEach client sees theirs
Login · Billing · Support toolsSee how it works
BPO & Operations

Hybrid Operations

AI writes the first draft. Your people send it.

Situation

The work is too important to leave unattended — but the pile is huge.

Result

AI prepares. A specialist checks. Then it goes out.

How it works
AI writes a draftDoes not send
A specialist checksThe review list
Then it goes outAfter a person
Tickets · Review lists · Knowledge · Send toolsSee how it works

Spirality Solutions

AI Systems & Managed Operations

info@spiralitysolutions.com

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Spirality Solutions provides Bizdaptive, a customer messaging workspace for other businesses. Each client connects their own WhatsApp Business Account. Their staff use Bizdaptive to manage customer conversations, create WhatsApp message templates such as appointment reminders, and send messages to their own customers. The phone number, templates, and Meta charges stay with the client. Spirality does not send from its own WhatsApp number.

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