Operations software for a large electrical contractor
A custom application to run the work — from the pain points, not from a template.
One of the larger electrical contractors in the region
Before and what we’re putting in
Start with the jobs. Then build the system.
The process lived in people’s heads
Jobs, paper, and follow-ups lived in too many places. People spent the day stitching the process together by hand.
- Work jumped between files, chats, and memory.
- Simple follow-ups depended on who remembered.
- The pain was the process — not a missing chatbot.
One application, built for their jobs
A system built around how they actually work. We started with consulting, then the build. It is being deployed now.
- We sat with the real pain first, then designed the software around it.
- The application is custom — made to fit their jobs, not a generic pack.
- It is going in now. This study will grow as the rollout finishes.
The steps
How this engagement runs
Consulting
Pain first
We started with how the work actually happens — where it stalls, what people retype, what gets lost.
How we’re doing it
Consulting, the build, and where people stay.
Approach
Pain first, then software
Consulting first: map the pain, agree what to change, then build and deploy. We are in the deploy stage.
Where people stay
People still decide the hard bits
Supervisors and office staff still own the calls that need judgement. The software takes the retyping and chasing.
In this build
What’s in the work
Custom application · Process consulting · Deployment